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Last Updated: July 25, 2025
Thank you for choosing to shop with kouueun. We are dedicated to providing a transparent and seamless shopping experience. If you experience any issues with your order, please do not hesitate to contact our dedicated support team at support@kouueun.com. To help us assist you promptly, please include your Order Number (e.g., 254SHOP-1218) and the email address associated with your purchase.
What is your general return policy? All purchases made at kouueun are final sale. We do not accommodate returns or exchanges for subjective reasons, such as a change of mind or personal preference. Resolution remedies are strictly reserved for instances where an item arrives with a verified manufacturing defect or if the incorrect product was dispatched.
What should I do if my order arrives damaged, defective, or incorrect? We are fully committed to making things right. If your order is compromised, please follow this three-step resolution process:
Inspect Within 7 Days: Examine your package immediately upon arrival and contact us within 7 days of delivery.
Submit Your Claim: Email our support team at support@kouueun.com with the following information:
Your Order Number and account email address.
A brief description detailing the specific issue.
Clear photographic or video evidence documenting the defect, damage, or fulfillment error.
Await Evaluation: Our team will review your submission and propose an equitable solution, which may include a brand-new replacement, a partial refund, or a full refund depending on the situation.
Can I exchange an item for a different size, style, or color? No, we do not support direct exchanges for alternative variants. Replacements are exclusively issued for items that have been officially approved under a damage or defect claim upon their initial arrival.
IMPORTANT: Can I mail my items back to you without prior notice? No, please do not. You should never send any items back to our facilities unless you have received explicit return instructions and authorization from our support staff. Due to strict warehouse logistics and security protocols, unauthorized returns will be automatically rejected and will not be eligible for a refund or replacement.
Who can I contact if I have further inquiries? Our support team is always here to guide you. For the fastest and most efficient resolution, please reach out directly to support@kouueun.com with your order number and purchase email. Your satisfaction is our top priority, and we appreciate your support of kouueun.
